Internal Communications Specialist
Amazon
Arlington, VA, USA | Nashville, TN, USA | Seattle, WA, USA
Job Description
Amazon is seeking an intuitive, high-judgment, self-motivated, and creative communications professional to join our Operations Internal Communications (OIC) team.
As an Internal Communications Specialist, you’ll help manage strategic and tactical internal communications across our North America Customer Fulfillment business lines. From creating employee-facing communications about critical policies and changes to identifying positive storytelling opportunities, you will be a key partner to project teams and executives within the business.
Responsibilities
In this role you will:
• Write, review, and manage business-specific email communications, updates, change announcements, leadership messaging, and ad hoc communications
• Develop strategic and innovative internal communication plans
• Coordinate the delivery of content across internal channels
• Oversee the strategic editorial calendar and capture team metrics for reporting to key internal stakeholders and informing forward-looking communications strategies
• Proactively build trust and maintain solid, cross-functional relationships with key internal stakeholders – from Operations associates to executive leaders
• Manage complex, fast-moving, and unexpected communications challenges with an ability to look around corners for risk
• Be the employee experience advocate, representing and protecting this through all strategies and decision-making
• Manage and support crisis communications on a rotating basis, a one-week rotation 1-3 times per year providing 24/7 on-call support for the North America crisis communications team
• Roll up sleeves and get work done, even when at times it’s outside the scope of the job
