People and Culture Manager, Retail
Glossier
Remote (USA)
Job Description
Glossier is a people-first beauty company on a mission to give everyone a voice through beauty. We create physical, digital, and offline experiences inspired by our community that foster connection, inspire a sense of belonging, and invite people to participate in Glossier. We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.
Our retail People & Culture Managers (PCMs) help drive our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As a People & Culture Manager in retail, you are an experienced people advocate with a hospitality mindset, who fosters and maintains a safe, equitable, and inclusive environment for the store teams. People & Culture Managers in retail will work in partnership with retail Store Directors, as well as the corporate Retail and People teams, to guide a people strategy that supports Glossier’s inclusive and community-minded approach to beauty. This includes creating hiring strategies and tactics, developing retail HR processes and policies, fostering a welcoming culture driven by inclusivity, and supporting store leaders as they build and manage their teams.
As a People & Culture Manager in retail, you will be fully immersed in the development and support of the store’s employee culture, with direct impact to the employee experience and an indirect impact to the customer experience. You will support multiple store teams, both domestic and international (e.g., London). This role will report into the Head of People, Retail.
Responsibilities
Support an inclusive and equitable culture and uphold our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation.
Foster an employee culture of camaraderie and collaboration, modeling and enforcing standards of professionalism and respect.
Partner with the stores’ leadership teams to proactively shape talent priorities to align to our long-term business strategy and evolving needs.
Coach and develop store leadership to be effective and inspiring leaders:
Deliver a spectrum of strategic and tactical HR support and programs aligned with Glossier’s business initiatives.
Partner with managers to offer practical advice and guidance in-line with current legislation.
Drive the store’s recognition initiatives, fostering teamwork and fun— joy is our language!
Support in-house recognition initiatives that focus on elements like moments of surprise and delight, milestone celebrations (e.g., birthdays, anniversaries), storewide performance recognition (e.g., plan achievement), and other fun events.
Establish connections with local non-profit organizations to develop and execute programs benefiting the community, in collaboration with the store teams.
Work alongside our People Operations team to roll out regular cadence of HR programs (e.g. performance reviews, compensation planning).
Partner with the Field Education team on training initiatives such as onboarding processes, product knowledge training, etc., and ensure the completion of training programs.
Manage processes and solutions for specific operational needs including store policies, reporting, time management, and record keeping.
Serve as the main point of contact for the appropriate escalation of all employee-related issues.
Conduct timely investigations, partnering with the Head of People and Legal team as needed, on all employee relations matters, leading these with confidentiality, trust, compliance, and empathy.
Support New Store Opening (NSO) processes, from recruitment to onboarding and training support.
Manage administrative processes for store employees (e.g., employee records maintenance) in close partnership with the People Operations team.
Develop inclusive hiring and interviewing processes and ensure the stores are appropriately staffed with diverse, best-in-class, beauty enthusiasts.
