Community Coordinator
Topicals
Remote
Job Description
Topicals is seeking an individual to join our Community team and assist in supporting our expanding Insider and Spottie Sphere community of over 7,500. This role provides an opportunity to gain hands-on experience in community management, as well as cross-functional exposure to other internal teams. In this role, you'll play an essential role in contributing to a brand that is transforming the beauty industry.
Responsibilities
Support with daily moderation within the Topicals Insiders and Spottie Sphere community, communicating issues and challenges that arise and ensuring a positive and engaging experience for members
Assist in coordinating IRL events - ordering supplies, custom items, topicals products/merch, overseeing RSVP form and email confirmation process
Support in ideation and creation of weekly TYB challenges across Topicals Spottie Sphere channels to ensure ongoing engagement
Support development of HBCU/HSI College Ambassador program and events
Plan and lead weekly Geneva and TYB discussions - ideating topics on mental health, product education, Q&A sessions, and brand updates, fostering meaningful dialogue and promoting brand loyalty
Plan and execute monthly virtual events - ie. Topicals team AMAs, coordinating with partners for Wellness events, Product Launch Education events, etc.Support with brief management, monitoring progress and status of social, digital, creative briefs
Support with management of Topicals IG Community Management - commenting on all posts on related company hashtags,, responding to all tags in DMS, and managing Insiders IG
Support with Mental Health Fund, overseeing maintenance of donations on website and supporting team with tasks needed to bring execute upcoming partnership
Support with review and evaluation of user-generated content (UGC) submissions based on guidelines and criteria, approving or denying content as appropriate
Embody the Topicals brand voice and tone in all interactions, representing the brand's values and promoting a positive brand image
